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  • RE: Cannot verify my identity - what can I do?

    Hi everyone, My French passeport includes both my maiden name followed by my married name (yes I know that the French are mad and love complications) but the ID GOV check app only retains my maiden name and I can't open a Personal Tax account due to this mismatch. All my accounts (bank, tax return, and all any documentation in the UK) have been registred with my married name as my file with HMRC for more than 20 years. I have been asked to update my documents with my maiden name but this is not my current status and will lead to trouble later on. Just for opening a Personal Tax Account on line, I should change all documentation and fight to prove my "new" identity whereas my married name is still in the passeport but cannot be read by the scan ? Who could advise and help with workable solution, please ?