joanwongc

I’m trying to help my husband to apply UTR. He has some overseas bank interests and rental income from his property in the UK that needs self assessment. He passed all the identity check through the ID Check app and login to the HMRC account without any problem. However, when he completed the self assessment application form, an email from HMRC informed him that his application cannot be processed for the information he submitted does match with HMRC record. Therefore, HMRC cannot verify his identity and cannot proceed his application for UTR. He tried to call the general enquiry hotline, but the adviser said she cannot help him to apply UTR for he doesn’t have any employment record in the UK yet and therefore, there is not a 3rd party can verify his identify and cannot apply UTR for him over the phone. He called the technical team many times, but they all said this isn’t a technical issue and cannot help also. The technical team asked him to write his situation through their online chat but the reply received are irrelevant. He has nothing change that needs to update the HMRC record. He wrote a letter to explain his situation and sent all his personal documents (passports copies, driving license, birth certificate) by mail to the HMRC office for almost three weeks but not yet receive any notice or feedback from the HMRC. How can he follow up his case? How can he apply UTR and submit self assessment tax return?

I would like to apply for self assessment and went through all the process of opening my Gateway account. However, I got an email informed me that my information submitted didn’t match with the record in HMRC. I would like to know what information I should give, and how, to confirm my identity? I tried to call different lines but not any adviser can help me to sort this out yet. What can I do?