Libby Benvenuto

This has got to be THE most frustrating process. I've sent the information more than once with evidence of our ACCA regulated body that includes the AML cover. If you try calling them (literally begging) for help, they just say you have to write in and then cut off the call when they don't want to help you any further! Imagine if we ran businesses in this way?

We have been writing to HMRC since 2021 regarding our Agent Registration. We have completed the same forms over and over again with no luck. We are now in a position where the Agent Codes we were using (that belonged to the company where we purchased the goodwill of a business) have been removed and our original Agent application going back to November 2021 still hasn't been confirmed. There isn't an Agent Service telephone number to call. We have raised an official complaint with HMRC, still nothing. We have no access to file VAT and PAYE submissions for our clients and are going round in circles trying to get this resolved. After calling again last week, we had a call scheduled for yesterday for a 'technician' to call us to try and resolve our online access. No one called. We are an Accounts practice that are now unable to file anything which will cause untold issues for our clients and potentially irreconcilable damage.