JR112 Rudkin
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RE: HMRC has incorrectly marked employee as Leaving at end of last tax year
It took months to resolve our issue. In the end our payroll company had to resubmit all the FPS submissions for each month that was missing. All our employees (except one) was shown as a leaver back in August 2023. We have about 37 employees. The only one not shown as a leaver was someone who was on maternity leave. After many attempts to resubmit the FPS for each month (which kept failing), they finally went through correctly when the payroll team resubmitted everyone's EXCEPT the maternity leave employee. So for months 9-12 (Sept 23 - March 24) we only had one employee according to HMRC despite the fact we are a busy GP Practice. This was only rectified in April 2024 after much time wasted and no help from HMRC who kept denying there was a problem. I probably lost a week of my life on hold to them and because the employer and employee departments at HMRC do not speak to each other, there was no easy resolution. Not to mention the ongoing employee fall outs with the wrong amounts of Universal Credit being paid and incorrect tax returns - honestly it was a total nightmare! -
RE: HMRC has incorrectly marked employee as Leaving at end of last tax year
Having exactly the same issue here. We have about 37 employees and all (apart from one) have been marked as leavers to HMRC. This has meant that staff in receipt of Universal Credit are being called in for return to work interviews, tax code notices are wrong and the employer tax we pay (around £15k per month) is sat in an account with HMRC not being attributed to anyone because they think we don't have any employees! I have spent hours on the phone (on hold) to the employee, employer and online services helpdesk with HMRC. Each one is saying to call the other, they have blamed our Payroll provider - we are the only employer who has been affected by this with our Payroll provider so it is highly unlikely to be them. This smacks of a similar issue to the software problem of the Post Office scandal. Furthermore, it has taken me weeks to try and register for the forum since the 'captcha' box is greyed out and you cannot register (for once it has worked today!). You can't even report a problem with the page because then another error message comes up. HMRC - sort your problems out and recognise that you have an issue. Most of us are working hard and can't afford to spend hours on the phone trying to resolve a problem that appears to be caused by HMRC.