Amanda Mckenzie

I will also be raising this with my MP

I am owed quite a substantial repayment. I requested it back in January but was told it needed to be done over the phone. I called again in February and was told it would be 2 weeks. I called again today (took me over an hour to get through) and was told it would be May because of security checks. May!!!!! And it will be accruing interest in that time paid by other tax payers - that interest doesn’t come from a money tree. Crazy, inefficient system.