lou D

this was the answer in the other thread - that I followed and it worked.... I figured this out...If you look at the Gov Gateway ID you have been trying to use it says 'Business Account' at the top, despite you being able to access all your different taxes on the one ID, it is a Business Account. THE FIX: Create a new Government Gateway ID for your personal tax account. 1. Go to https://www.gov.uk/report-and-pay-your-capital-gains-tax/if-you-sold-a-property-in-the-uk-on-or-after-6-april-2020 2. Click on 'Sign In or Create an account' (you want to create a new account - a personal account) 3. Underneath 'New users of Government Gateway' click on 'Create sign-in details' 4. Enter your email address and then follow the instructions to verify your identity 5. Confirms your identity checks are passed and will give you the UK Property Account number!!

I have been going around this loop this week too. There is another thread on it later down where someone has posted great advice. Bottom line is that you have to create a new government gateway account. So you have a new account that is separate. .....it doesn't make sense to me. BUT once you have your new account set up it works very easily. I acne only assume that HMRC's systems can't talk to each other so this is the work around. and it is confusing lots of people. don't bother ringing the helpline as it takes an hour to get through and they does know what to do either and you get the advice given above - which doesn't help. will see if I can find the advice in the other thread.