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  • RE: Response to complaints

    I made a complaint on 18th October 2024 but I've received no response so far. There is no facility for enquiring about the progess of my complaint because it was about gift aid and a very unhelpful person on the HMRC phone. Please tell me about the progress of this complaint made on behalf of a charity. The charity needs the gift aid payments from the last 4 years because otherwise we will have no money to pay the bills this winter.

    [Personal information removed - Admin]