Response to complaints

I requested a certificate of residence from HRMC. I specified the period of time which it should include. I received a standard certificate of residence which includs only the date when it was issued. I submitted two complaints to HMRC (LYV-7XOL-G83, CMR-DW78-KI5) and I did not receive answers to any of these complaints. Can you please explain why?

Hi,
Sorry, we cannot provide updates on individual cases on this forum.
Please refer to guidance at:
Complain about HMRC
You can find out when you can expect to receive a reply from HMRC here:
Check when you can expect a reply from HMRC
Thank you

I made a complaint on 18th October 2024 but I've received no response so far. There is no facility for enquiring about the progess of my complaint because it was about gift aid and a very unhelpful person on the HMRC phone. Please tell me about the progress of this complaint made on behalf of a charity. The charity needs the gift aid payments from the last 4 years because otherwise we will have no money to pay the bills this winter.

[Personal information removed - Admin]

Hi,
Sorry, we cannot provide updates on individual cases on this forum. 
Thank you.

I recieved a letter from the compliance team and was told my repayment would be issued within 10 working days and i havent recieved nothing. Tried contacting the compliance officer who issued it with no luck at all doesn't answer the phone or voice mails left to him. I was told the payment was issued but my payment is stuck in Pending status once again after passing all security checks.