Joe Bennett

I have exactly the same problem as Colin. I live in a different timezone and have tried calling the Future Pensions office over and over - the best result I’ve got is to be on hold for hours, only for the call to be dropped. There is no website or online account management option, and no option to email them. The hold system gives the caller no idea of the length of the wait time, and pointlessly loops a ‘thank you for waiting’ voice every 20 seconds – for hours. This is the only way the UK govt has given for people in my situation to contact them – and it doesn’t work.