HMRC Admin 19 Response

Hi,

We are sorry that you have been having difficulty getting through to our helplines at the moment. As you can imagine, it has been an extremely busy time for both HMRC and DWP with the deadline for being able to pay shortfalls for 2006/07 to 2016/17 being 5th April 2023. In recognition of this pressure, the UK Government has now extended this deadline to 5 April 2025.

Our international teams do have a large backlog of correspondence including CF83 applications. The current timescale for processing these is currently 34 weeks. However, in order to confirm if you might be eligible to pay the shortfall years at Class 2 or Class 3 rate, our teams will need to review your CF83 application against our records.  

You should send the completed CF83 to the address provided and include a covering letter to confirm it is just for shortfall advice and if you are applying for Class 2 advice you may wish to include details of your employment and, or, self employment whilst abroad.  

You can also contact our National Insurance team for international customers who can give advice about the years you may have as shortfall. Our advisers are not pensions staff though and cannot confirm if it is beneficial for you to pay any shortfalls.

National Insurance: non-UK residents

We strongly recommend that customers speak to Future Pension Centre before making any voluntary National Insurance contributions.  

Contact the Future Pension Centre

Thank you.

Hi,

The personal tax account and check my state pension calculators have been set up to show shortfalls at Class 3 rate. They will not be able to establish that your husband may be eligible to pay shortfall years at Class 2.  

If you wish to confirm what shortfalls you and, or, your husband may have and whether these may be payable at the Class 2 rate, and are not within 6 months of UK state pension age, you can contact our National Insurance team for international customers:  

National Insurance: non-UK residents

You can also complete the CF83 again and note that its just for shortfall advice, as these forms are set up with paying future voluntary National Insurance contributions in mind.

Thank you.  

Hi,

If you sent this by post, it will be 23 August before you can expect a reply. If online, a reply should be on its way to you.

Thank you.

Hi,

Yes, as it is classed as a remittance. You can see information here:

Remittance basis 2023 (HS264)

Thank you.

Hi,

Please contact the Inheritance Tax team for advice.

Inheritance Tax: general enquiries

Thank you.

Hi,

You will need to contact our Income Tax department to progress this.

Income Tax: general enquiries

Thank you.

Hi Kate Homer,

This can only be done if the verification is passed allowing your mum to access the personal tax account. After this stage you request help and the request is sent to the other persons personal tax account.

Thank you.