Sven van Duffelen

I submitted my Self Assessment on the 30/01/2024 and shortly after that, my self assessment changed status to "payment pending" I called in late March to understand if there was any change to the status of my refund and I was confidently told by the agent that my payment was imminent. Obviously it was not. When I called again in April, a different agent informed me that all security checks were complete and this has now been handed over to the payments team and that I could expect payment within 10 weeks. We have now hit that threshold and there is still no sign of my refund nor any communication at all! How is it that when tax is owed to HMRC, it is treated as urgent and immediate but when a clear refund is owed for significant overpayment, they are allowed to drag out the process indefninitely.