Chun Yu Yip

Thanks for your advice. Per your advice, I made a call finally (waited for an hour) and got the 18 digits and the calculated amount from staff (she is very helpful). I also made the payment via online banking. So, we just need to wait for update from the system to confirm everything went well.

Sorry, so you mean that the page will not update at all until I found other way to pay the contributions (bypass the system)? I tried to contact 0800 731 0175 and 0300 200 3500 and found no way to access someone for advice. Any other way to access the department to get the 18 digit numbers and calculate the amount to be paid for the voluntary contributions?

My NI record showing that "Year is not full" (details: We are checking this year to see if it counts towards your pension. We’ll update your record when this is finished, you do not need to do anything.). May I know when will they finished the calculation and allow me to pay for the voluntary contribution? Any impact as if it start the next tax year (24-25) after 6 Apr 2025?