boston1

Hello, I submitted my Sept VAT return on 1st Oct, always around the same amount on monthly returns and I receive refund in 5 days. However this went for 'further checks' it then changed to this 'estimated repayment date has passed 02 Oct 2024 You do not need to do anything right now. We are working on repaying you as soon as possible. We have sent you a letter to explain that your repayment is delayed. I have received no letter and phone line said they couldnt see a letter?! I have used the chat and phoned about ten times, no one can tell me how long it will be! I have also submitted my Oct return and this is backed up behind the Sept one. This is a large amount of money I need to pay my staff. I am at a total loss and its really upsetting and frustrating, does anyone have any advice please?