Karen Evans

Please can someone help. Somebody has contacted me to ask for my help. They are trying to register as an agent with HMRC but first they need to register for supervision for AML using the online service. However, a question they are asked on the AML application is "are they registered as an agent! But they cannot register as an agent until they are registered for AML. Hopefully you can see the problem? Should they say No on the AML registration and the application will then proceed to be reviewed (obviously when fee is paid). Appreciate if someone could advise. Numerous attempts have been made to contact HMRC via telephone but no-one has been able to help?