Kate Davies

Hi, In late December 2024 I paid just over 3,000GBP to fill all the gaps in my National Insurance Record. I also elected to pay annually moving forward. The amount in December was paid in one lump sum using the requested reference number. To date I have received no acknowledgement of payment and the gaps are still showing in my record. I am in Australia and have been unable to make contact with anyone either via live chat or phone. The online checking tool mentioned in previous replies is unhelpful and does not reference Class 2 contributions paid online. Please can you tell me if what I have done so far is sufficient for the funds to be allocated and what is the expected timeframe to receive an acknowledgement of payment and allocation of funds. As others have stated, it is very concerning to have blindly paid a significant amount of money and to not receive any acknowledgement whatsoever. I appreciate there is a backlog, and it will take time to process the allocation of the funds, however a simple email confirming payment received would alleviate a lot of stress for a lot of people. Thank you, Kate