Sara Redman

A few years ago I had a discrepancy with my PAYE, it looked like someone was claiming to be me and working under my NI number and after a lot of phone calls back and forth to HMRC it was put down as a mis-matched NI number and I was told it was resolved. I haven't checked my personal tax account for a while and my log in details had been deleted so I had to go through all the process of creating a new one and confirming my ID - now I have logged in I can see that again someone is still using my details to work and even the address on the PAYE record is not my address. So it is clearly not a mis-matched NI number someone is clearly committing fraud in my name. What are my options now? Can't get through on the phone to HMRC - do I contact the police? My oldest son is applying for Uni and these PAYE record will reflect on his student finance - I need this resolved once and for all.