Michael Marsh

In March I received my reply to the CF83 for I submitted. I phoned the tel no on the reply to (pension service) confirm the number of years payments I am short and which years would contribute to my top up. I then phoned the number they supplied to inform them which years I would be paying as not all the missing years would contribute to top up my pension. The 2 tax years I quoted were noted by the person I spoke to, I was then asked to make payment on line using ref WK8555823DICMARSHMI. I was informed once payment is received the gaps would be filled for the years quoted and noted on my file. I made the payment on 7th March 2024, to date I haven’t even received a receipt as acknowledgement of payment received and of course the gaps have not been updated on my pension account. When will HMRC acknowledge payment received and process the update of the missing years?

I submitted an application early Nov 2023 and is shown as received 20/11/2023 and in progress on my personal tax account app. I submitted one last year and it was processed in about 2months. I have been led to believe this year there is a 40 week lead time! I receive my pension next Dec 2025 and have another application to submit for the 2023/24 tax year which I’m not allowed to submit until Oct this year. At these lead times they won’t be processed by retirement date. What is HMRC doing to address worsening situation and what will happen if these credits are not processed by my retirement date?