elisam

But that doesn't work, nor the webchat, nor the self assessment helpline. I have spent an incredible amount of time trying to get someone there, but I have a chatbot which only gives me unappropriate answers. So I don't know how I can get individualised assistance from here really. I just want to cry.

Hello, thank you very much for this, but the chat app doesn't work, as in, I am not going anywhere with it. So the only solution is a call, which I cannot currently do from here, at reasonable costs. But I saw others were posting quite detailed infos on specific situations, without sensitive data, so I just did the same as well in another post. Hopefully you will be able to revert to me on the second one. Thank you and have a good day.

Hello, I am a non-resident, French, I live abroad. I had UK tax taken of GBP4,254.75 from an amount of 12,010.40 coming from a restricted incentive award of GBP278.32 and restricted equity award of GBP11,732.08. I applied for a refund, which in my calculation should be GBP4,254.75, after deducting the personal allowance of GBP12,570, but I have received a refund of GBP1852.75 only. I would welcome help. Many thanks to this forum, it is very handy to be able to raise questions, I really appreciate it.

I am coming back to this forum, because it has been so helpful to me in the past. I live far away, so cannot call or exchange via post. During a visit in Europe, I posted my Self Assessment (Residence, remittance cannot be filled online) asking for a refund because an OT taxcode had been applied to proceeds from stock options, without taking personal allowance into account. I have already done this in the past and it was all OK (also thanks to previous exchanges with you). Much earlier than usual, I have now received a refund, but this is not at all the amount I had calculated and was expecting. I haven't received any explanation and cannot find any on the website. And the challenge I have is I cannot exchange with anyone because of my location. I believe there might be an error, so I would like to be able to exchange with someone from HMRC. I really don't know how to do that. Any guidance would be so helpful to me. Many thanks and thank you again for offering this forum.