HWharton

Hi, I have had a VAT number stolen someone and used to set up a Government Gateway account, and file a return with a repayment on it. I have called a few different numbers at HMRC and have always spoken to people who have given the impression the problem is under control, I have been told it has even been marked as fraud and is resolved and that I will get access to set up a correct government gateway, but I am still receiving emails that the account is being used and they are changing the business details etc. It seems crazy that no one is able to assist with this - since I assume it is someone actively stealing money from HMRC. Also I need to pay VAT , so pretty bad system to allow stealing but not care about correcting it so someone can actually pay VAT that should be due. Can anyone suggest who I might speak to? At a loss as spent hours and hours on this now and still no resolution!