EvC

I am the same, I paid for 17 years based on the correspondence provided by HMRC which did not include 2023/24 as it was prior to this time period closing. My file has been updated on the system only for 23/24. 1, Where has the balance of my money gone. 2. How can I rectify this misallocation to 23/24? I have spent days trying to call and been on hold for over an hour each time which I cannot sustain as I am calling from abroad on a mobile. I have tried the chat but those agents cannot help me and say its the international team.