Palmsticks

I'm in the same position. I've contacted the r&dincentives email address numerous times about our claim filed 9 months ago and have received no replies. We were paid the initial amount we filed for but we submitted an amended return a couple of months later to claim the top up for the enhanced rate (14.5% instead of 10%). The initial claim also had an RDEC element and this was paid as expected. As the only element we are chasing is about the enhanced expenditure, can we call the helpline? Or because the claim has two elements are we reliant on the mailbox for resolution?

My UK consultancy business is due to be working with a large Chinese corporation. It has UK offices but the contract is with the Chinese company and their team/offices there. I am aware that I do not charge VAT on invoices where my services (mainly seminars) are 'consumed' outside of the UK. My questions surrounding this contract are whether I need to charge VAT for any element of the work undertaken such as: 1. where my seminars with China take place virtually (live streamed content 'consumed' in China) 2. home based meetings conducted with China virtually 3. virtual seminars with China which may also be attended by some delegates in UK or other foreign offices of the Chinese company 4. meetings at the UK office for preparatory work/staff observations (in order to be able to design and deliver the seminars virtually or sometimes in person in China)