Alison Forrest

That's good, but I can't see where to ask for an advisor on the answers page. Can you tell me how?

Ask digital assistant only answers a few stock questions. Nothing specific.

I agree. I can't believe there is no email or online contact. I can't ring from NZ, and my letters usually go unanswered.

OK. I have checked that you have the P60 from my pension managers. Any idea how long it will take to be processed?

Thank you, I have sent the DT-Individual form and got the tax code changed. On the same form I requested a refund but I have not received that. Do you know why? Is there anything else I can do?

I have been trying since last August to get an NT code because I live and pay tax in New Zealand. I withdraw an annual pension sum and transfer it from UK to NZ; it is being taxed in the UK too, and - on advice from HMRC - I sent form R43 by post to get a refund and change tax code. I have had no reply after sending two copies of the form R43 and a further letter, but I see my tax code has now been changed to 1257L rather than NT. Why would this be? I cannot telephone as it would cost a fortune from NZ, having to wait up to 50minutes.