Richard Mason

Just called to follow up on our PSA (PAYE Settlement Agreement) submitted online and not yet appearing online, although our specific payment is sat on PAYE account, so HMRC are telling us we have a credit when we know we don't. Was told that input is manual and they are still processing submissions form end October 2024. Why is this delay not publicised as surely impacts lots of businesses? Also, can HMRC not divert some resource to deal with known and planned peak workload? Finally, it's not exactly 21st Century / MTD compliant when PSA is an online submission but HMRC staff have to manually re-enter data.............

Application made September 2023. I kid not. Have VRS reference but nothing else received. Company changed name shortly after application submitted and also registered office and trading address (not uncommon as this was a "shelf" company from solicitors and was also a vehicle to buy part of a failed business from Liquidators). Is there a telephone number to speak to someone in BT&C VAT Registrations - am recently appointed FD of the business trying to sort this out and my e-mails are being met with a brick wall and suggestions of appoint an agent who they will talk to. Slight problem there - what VAT Reg'n number do I specify please? Please can I talk to a human being who has access to the file, and not just the VAT Helpline who just take messages? Thank you