Steve Spofforth

Hello. Like all of you on this Forum I have received a message from Brooksdale by email - out of the blue in July 2023 telling me that I may be due an extra refund (5 figure!) of on top of the PPI payout I received in 2018. I have had no prior notification from HMRC and so I thought it was scam - until I found this HMRC forum this week which really shocked me. After reading all the comments I am staggered by all this and at the inadequate communication from the HMRC and their complete lack of help to the public apart from short one liners from their Admin Dept. HMRC need to give out proper advice and a statement explaining this whole matter. Why is there a 3rd party involved in HMRC payments? Surely you would just send the payment straight to the individual. The crazy 48% fee !? There must be a fiddle going on? A consumer investigative helpline definitely needs to be informed or a media outlet. I have not contacted Brooksdale or HMRC yet. Hopefully I can get some good advice from the Forum or the HMRC first.