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  • RE: Cannot verify my identity - what can I do?

    Hi there, I am currently trying to submit my application for natiralisation as my BRP expires 31Dec2024.. I can log-in to Government Gateway with no problem, however when I enter my number, date of birth and NI number I keep getting a "we cannot confirm your identity" message. I have filled in 95% of my application last November 2023 and now need to get in to pay and submit application. I don't know where to go from here, can anyone please give me advice on who can help me? Thanks!