John Howell

A similar situation to those described above. I wish to submit an online self-assessment but no longer have the Government Gateway ID and password issued when I last filed online in 2021. HMRC's online helpdesk, when asked to supply the missing information, initially appeared helpful but then asked security questions which didn't relate to personal ID (passport number, driving licence number etc) but to my self-assessment history: highly precise information on submission dates and payment amounts, going back many years, which I am no longer able to access. How do I get around this? Surely there must be a second-line security option where personal ID information can be provided to allow the account information to be provided?