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Posted Sat, 14 Oct 2023 14:52:30 GMT by
In November 2022 I filled out my self-assessment tax return online. I stopped just short of submitting it, thinking I might remember some vital information. I left it a few weeks, then decided to submit on Boxing Day. I went to log back in, only to find that my credentials were no longer accepted. Of course, I tried to reset my password online. The site prompted me for my email, which I entered, then sent me a confirmation code, which I entered, then finally it told me "You cannot reset your password online" and to contact HMRC for help. I raised a ticket with HMRC online support, and after submitting a few details, I got a reply saying that my case was being "investigated by a specialist team" and that while the investigation was ongoing, all online access to my account would be blocked. Months passed with no update, so I tried calling HMRC, both the online and self-assessment helpdesks. They could see there was a block on my account, but were unable to confirm why or give an update. Each of them suggested I call the other helpline instead. One of them (after asking if maybe I'd "committed fraud or something") said she would alert her superiors to the issue and I should receive an update in a few weeks, but nothing came of it. I've been calling HMRC every few months now and no one I speak to seems to be able to help. I've had to submit paper returns when I would much rather do it online. What is there left to try? Can I make a new account?
Posted Wed, 25 Oct 2023 07:34:02 GMT by HMRC Admin 25
Hi Jake Humphrey,
If your Self Assessment record has been closed we would need to review your record.
You would need to contact HMRC:
Self Assessment: general enquiries

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