gingerballs

For anyone else reading this page after googling: I had a similar experience starting in Feb (10 months ago) and it has finally been resolved. Basically some fraud attempt...HMRC have to do their investigations in the background and in the meantime they are not allowed to discuss the case with you, or even tell you that it is due to fraud, due to whatever regulations they need to follow. I can't imagine the investigation took this long...I assume the case got added to a long list and it has taken them this long to get to the case. HMRC are just behind on everything and there are huge delays across the board. Anyway, I finally received a letter from HMRC this week confirming that there was some fraud attempt on my account and they have issued a new UTR. So frustrating, especially since I have been waiting for a £2k repayment for almost a year. I have no idea how this happened as I have 100% NEVER put my details into any other site, replied to any emails/calls etc etc etc. I'm baffled but whatever. So, if your account is blocked and HMRC tell you that they can't speak to you about it, this is likely what has happened. You are almost certainly on a list of cases to process and it is just a matter of waiting for them to get round to you. Annoying but nothing that can be done.