Grace Wright

I am trying to confirm my identity so I can register for childcare hours. I have tried verifying my passport and driving license (which are both valid, and I have tried over 20 times with the correct information) and it still says my identity cannot be verified. I've also tried the biometric scan through the app, which also failed. Please don't suggest I speak to the Childcare service or HMRC as both have said it's not an issue with them, and technical support were also no help. I am entering the correct and valid details - I fly to Dublin every week with my passport and my driving license was just reissued. Where / how do I get help?