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  • RE: Cannot verify my identity - what can I do?

    I am 64 years old and wish to claim a full state retirement pension when I retire. I am trying to find out: (1) how many years' (Voluntary) Class 3 National Insurance contributions I have to pay, and (2) How I can pay the amounts owing before the imminent deadline for payment. I have telephoned HMRC multiple times and submitted forms and letters in Sept 2024, but not received the info I so desperately need. I have tried to set up a Government Gateway Account but failed; although I am a full UK passport holder, I don't have a UK driver's license, post code, credit card or bank account. I have not lived in the UK since Aug 1990 and have lived in Hong Kong since Sept. 2001. Today, I downloaded the app to scan my face to prove my ID, but am told I have the wrong iPhone. What can I do? Time is running out!