RHJ2

Thank you for the quick reply - the employee has contacted HMRC via the employer helpline and they have stated that they have not received anything. What advice can we give the employee as to next steps please?

WE submitted an FPSA to correct an employee's tax on 19th May 2024 and a few days later the relevant credit was showing on our business tax account. However, the employee has reported that this is still not reflected on their personal tax account; this is not a small amount and is impacting on the employee's tax code for the current tax year. We do not want to submit the FPSA again, as this will incorrectly duplicate the credit; I am also aware that HMRC will not discuss individual's tax affairs with employees. Can you please advise how long it should take for FPSA to applied to an employee's record, and if there is anything we can do to speed this up? Thank you