HMRC Admin 21 Response

Hi Claire Whiter,
You are correct, this is what is stated in the referenced guidance. 
Thank you.

Hi James,
Unfortunately, unless you are authorised to act on their behlaf as their agent there is nothing you can do for them. The fastest solution would be for you to get the client to call the VAT Helpline but if this is not possible then you could submit a paper 64-8 - Authorise a tax agent (64-8).
Thank you.

Hi MastyCabanyal,
You are correct in your understanding of this. As you were not responsible for the import, you would not have the documentation requested. This does not make you non-compliant. 
Thank you.

Hi atahan150,
You will still need to pay import VAT at the standard rate which you would be unable to reclaim if your are on the Flat Rate Scheme. However, you can still apply for the scheme (as long as conditions are met) but you will need to weigh up for yourself whether this would be beneficial. Please refer to the following guidance for more information - Flat Rate Scheme for small businesses (VAT Notice 733).
Thank you.

Hi Keyur321 Doshim ,
Your VAT status depends on whether you are taking the business over as a Transfer of Going Concern. You will need to refer to the following guidance - Transfer a business as a going concern (VAT Notice 700/9) You should also refer to the following guiadnce for the VAT liability of food and catering services - Catering, takeaway food (VAT Notice 709/1).
Thank you.

Hi CraigF,
While you have not specified whether your customer is a business or not the place of supply of these services will be where your customer belongs. This will be covered by VAT Notice 741A section 6 if the customer is a business or section 12 if not - Place of supply of services (VAT Notice 741A)
Thank you.

Hi Sarah Brown,
The position for EU and non-EU are now the same. The only rule that HMRC looks at now that we are 'post-Brexit' is that the customer is outside the UK. 
Thank you.

Hi DaveSmith,
You are correct is assuming that only 1 of the 2 rules needs to be satified. 
Thank you.

Hi Vaughan Williams,
Only energy saving materials covered by the following guidance are eligible for VAT reliefs - Energy-saving materials and heating equipment (VAT Notice 708/6).
Thank you.

Hi commercial Specialist,
I would recommend calling the VAT Helpline on 0300 200 3700 so that we can look at your account to determine the best option for you. 
Thank you.