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  • Re:Temporary change in working hours

    Hi
    To qualify for working tax credit you must be working at least 16 hours per week. A reduction in hours to 15 would end entitlement to Working Tax Credit. If you are claiming for a child or children eligibility to Child Tax Credit will continue, however if you are claiming Working Tax Credit only your tax credit claim will end and you will need to claim Universal Credit.
    Thank you.
  • Re:Incorrect National Insurance Number (Customer Service Never Available)

    Hi Zainab
    New NI number applications are processed by the Department for Work and Pensions (DWP) and can take up to eight weeks from interview to receiving a NINO.  If the interview was over eight weeks ago then you should call DWP on 0800 141 2079.
    Thank you.
  • Re:Specified Adult Childcare Credits

    Hi Sheila61
    As we do not have access to personal information on this forum we cannot action this from here, you will have to call our NI help line on
    0300 200 3500 and ask the advisor if they can post a paper version out if the online form is not suitable for you.
    Thank you.

     
  • Re:NI back pay (living abroad)

    Hi
    To apply to pay for years while living abroad, the customer should read our NI38 leaflet from gov.uk Social Security abroad: NI38 which gives all of the information about which Class of national insurance would be payable.
    There is then for CF83 on the same link which the customer should complete and send in to our overseas section stating which class of NI they want to pay and for which years – the international team will then process the form and reply giving payment options for the customer.
    Thank you.