lewchenko

I too am having this issue. I know your advice is to "keep trying" however are you in a position to confirm whether or not there actually are any periods during the day when the helpline is accepting calls? I have tried numerous times through the day for the past week and keep getting the same recorded message... it's almost like someone has left the automated message "on"? Please could you check with the department and confirm that there is actually a way when we will be able to get through?