Deferred VAT not yet charged

We have imported a number of lorry loads via Dover with our VAT details and our VAT deferment details. We have realised that not all the VAT due has been charged to our deferment account. It has not appeared on our PIVA either. Several weeks have passed and no charge has been applied to our account. We do not wish to do anything evasive. What should we do?

Hi.
You should contact the freight company which cleared the goods for you to see if any errors have been made on the customs declaration.
If you need any further help please contact our Customs and International Trade Team as below:
Imports and exports: general enquiries
Thank you