Claire

If we invoice a UK customer for customs clearance services, should we be charging VAT?

Thank you.

We have a business contract with EE and pay their invoices each month via direct debit. The link to the invoice does not always work and after looking at other comments, other businesses are finding it difficult too. We have tried to contact EE and tried following the mobius loop that is their online help, but we are still missing our VAT invoices. Surely, EE's business customers have a right to receive their VAT invoices. I assume HMRC would expect VAT for a VAT inspection?

We have imported a number of lorry loads via Dover with our VAT details and our VAT deferment details. We have realised that not all the VAT due has been charged to our deferment account. It has not appeared on our PIVA either. Several weeks have passed and no charge has been applied to our account. We do not wish to do anything evasive. What should we do?

Following the introduction of the Common User Charges for logistics businesses importing products of animal origin. VAT is not added by DEFRA. If the logistics company pass on their costs to customers at a higher cost to cover their additional costs of admin, is this liable for VAT?