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Posted Wed, 02 Aug 2023 11:57:28 GMT by MJM
We made an application for repayment of import duty using form C285 over a month ago. The guidance notes state we should have a response no later than 30 days from receipt of application. We want to chase this up but nowhere can we find any contact details for progressing applications. Can anyone help with this please (who and how we should contact). Thanks
Posted Fri, 04 Aug 2023 15:16:42 GMT by HMRC Admin 20 Response
Hi MJM,

Trader can contact NDRC on customsaccountingrepayments@hmrc.gov.uk by stating they are progress chasing a C285 claim and enter "NDRC" in subject of the email.

Thank you.
Posted Mon, 13 May 2024 10:21:20 GMT by Nicole Valentine
Hello, This email address is having a bounce back is there anyone else who can be contacted for this? Thank you Nicole
Posted Thu, 06 Jun 2024 16:49:16 GMT by HMRC Admin 25
Hi 
Below is correct email, please ensure there are no spaces.
Or you can contact Imports and exports: general enquiries
customsaccountingrepayments@hmrc.gov.uk 
Imports and exports: general enquiries
Thank you. 

 

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