Skip to main content

This is a new service – your feedback will help us to improve it.

Posted 7 months ago by Na Li
Hi, I set up my own accounting practice early this year, and back in early June I submitted the requested documents and information for Agent Service Registration in writing, and post it to right address as per HMRC website. However, until now, I have not heard anything yet, is there any number I could contact for this? Thanks
Posted 7 months ago by HMRC Admin 5 Response
Hi 

For any agent queries, you can contact us on 0300 200 3311 or by webchat or post via Agent Dedicated Line: Self Assessment or PAYE for individuals

Thank you
Posted 5 months ago by Daryl Gibson
I have agent services account - I completed the enrolment for VAT agent services 3 weeks ago online. I have logged into my ASA and there is no service available, no log of the enrolment or application. I have tried to resubmit the enrolment forms online today, however I keep getting a message saying 'there's a problem' either the details are incorrect (which they are not) or I have already applied for the tax or scheme. I have spent several hours scouring the internet and .gov guidance, several phone calls to VAT, to online services and in the end no one can help me because they have no control over agent maintenance and in fact don't even have a direct contact for someone in that department. Please can this be resolved or someone escalate it, as it is impact on my clients. I don't understand, why there is no internal controls or flags to assist someone in this instance.
Posted 5 months ago by HMRC Admin 19 Response
Hi,
We are sorry you are having this issue.
This is a problem which our VAT online services team will need to escalate and resolve for you:
Get help using VAT online services
Thank you.
Posted 2 months ago by James Salisbury
Hi, I have posted a letter to the Agent Compliance Team, and understand the wait time based on the 'When can I expect a reply' website. However, please can you let me know if there is a best contact email address or telephone number that I can speak to someone about this please? I have included some information in my registration letter which I need to discuss with HMRC. Thank you 


Name removed admin .
Posted 10 days ago by HMRC Admin 25 Response
Hi James,
Please see contact details here: 
Updating your tax agent contact details with HMRC
Thank you. 

You must be signed in to post in this forum.