Submitting CF83 form late due to Future Pensions delay on callbacks

Hi there, I have a question about the CF83 form. I lived and worked abroad for 8 years so feel I may need to pay some NI contributions. Looking at my account, the payments seem high considering I was paying tax elsewhere, so I understand that I will probably need to complete a CF83 form so this can be looked into. However, I would like to speak to Future Pensions to see if it is even necessary for me to pay the contributions at this stage. When I contacted them yesterday, they said there is an 8 week wait just for a callback. As this is the case, it'll be May by the time they contact me! I understand that if a callback is requested before 5th April, that contributions can still be paid further down the line. However, is the same true for the CF83 form? Am I able to submit this after the deadline because of the delay at Future Pensions? Or should I just submit the form anyway and then decide later (once I've heard from Future Pensions) whether I should pay the contributions? Many thanks for your help.

Hi,
We advise anyone who wishes to pay voluntary contributions for periods abroad to submit their CF83 application form before 5 April 2025 deadline even if waiting for a callback from DWP. If you submit a CF83 form prior to 5 April 2025, we will process it as quickly as possible. No one who has sent a form on time will be disadvantaged. Once we issue your shortfall to you, you will be given time to pay voluntary National Insurance contributions after the deadline has passed.
Thank you.

Hi, We have submitted cf83 forms online via the GOV UK site. After submitting cf83 forms online via the GOV site although I can now see the Submittred Form and reference via the HMRC app on iPhone (and approx date for reply in Aug 25) however my wife cannot see hers on her HMRC app on android phone. It’s as if it hasn’t been recorded in the app despite receiving an email confirmation . Is there a known problem with this app not working correctly on android … or any steps she could take to fix it. ? Assume receiving the email confirmation with reference number is sufficient and doesn’t need to call HMRC to check it’s been received. ? Please advise. Just putting up here in case others have same problem.

I am also waiting for a callback for a letter received in December after submitting the CF83 form online. Should I pay before April 5th or just wait? I don't want to risk not being able to pay my VCs!

Hi Sarah Clark,
You need to contact us for further clarification if we have received any correspondence.
Call National Insurance on 0300 200 3500
You can use the webchat function ‘ask HMRC online
Ask HMRC online
If you think there may be an issue with our online services that needs fixing, you can contact the online service help desk for assistance.
Call the Online Service Help Desk on 0300 200 3600
You can use the webchat function ‘ask HMRC online.
Thank you. 
 

I have requested a call back from the "Pension" people but I would like to point out that there is no "confirmation" given that a person has made a call back request which obviously is quite worrying for those people who have received the response CF83 and are now waiting from the Pension people. Perhaps you could mention this?

Hi Lp25
As long as you have registered your name with the DWP Future Pensions for a call back about paying voluntary National Insurance contributions then you will be given extra time to pay any voluntary National Insurance contributions that you wish.  
Thank you.

Hi Sharon2,
If they submit a request by the deadline, they will be able to pay voluntary NICs after the deadline has passed at the rates that were applicable before the deadline.
DWP will contact the customer within 8 weeks to discuss payment of voluntary NICs.
Once DWP have contacted the customer and advised on the shortfalls they can pay, the customer will be advised to contact HMRC to confirm how much to pay and what type of NICs can be paid.
When the customer contacts us, before we can accept payment, they will need to be able to confirm that:
•    they have submitted an online form to ‘register their interest’ to pay voluntary NICs and received a call back from DWP.
•    they have been advised by DWP on the tax years that are beneficial to pay.
If the customer can provide this information, we will allow them 31 days to make payment after the deadline has passed at the Pre-April 2025 rates.
Thank you. 

 

Hi,
I am looking for sone help please -my mam 89 yrs old and living in Ireland but has previously lived and worked in Uk and has a UK Pension .
We are having trouble contacting anyone about the CF83 and we have it filled in but it is not going to reach UK in time for deadline due to post .
We have emailed a few departments but emails keep bouncing back.
We are not familiar with the UK System and cannot validate ID as she -Mam does not have a valid UK photo I’d or address in UK.
How do we email the International Pensions Authority to register before the 5th April?
How can we request a call back ?
Please any help would be great as dont want to miss the deadline .
Thankyou

Hi, Many thanks for confirming Sharon

Hi ep1987. 
Guidance in relation to paying previous years National Insurance Contributions is covered at: Voluntary National Insurance: How and when to pay
As you can see the deadline for making payments to cover gaps from 2006 to 2018 is 05 April 2025.
To ensure that the deadline for previous years is met you must complete the call back request form by the 05 April 2025. 
This is also available at Contact the Future Pension Centre 
In your circumstances, for your mother, you should also use the contact options at: 
International Pension Centre
Thank you.