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Posted Mon, 23 Sep 2024 13:13:14 GMT by JS_forum
The "View your National Insurance record" page of the Personal Tax account used to show a general summary, as in "You have: N years of full contributions", etc., ending in "You do not have any gaps in your record", before the full list showing each year in detail. However, when I click to view the NI record, this summary has now disappeared, and has been replaced by "You can usually only pay for gaps in .....", followed by the the usual list of individual years. While the list is still correct and updated, is there a reason why the summary is no longer visible? Note that I do not have any gaps, and I printed the full record including the summary only some months ago.
Posted Fri, 04 Oct 2024 15:46:59 GMT by HMRC Admin 25
Hi JS_forum,
Can you please contact our online services helpline to help clear your query. 
Technical support with HMRC online services
Thank you. 

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