S1 for living abroad

Hello. Im looking for help . I’m Polish citizen working in UK as a seafarer and I’m living in Poland. I’m on PAYE - NI and TAX payed in UK. I applied for S1 document to get Medical cover in Poland . Reply which I recieved stated that I need to contact Exportability Team of the department that administers it. Im trying to contact HMRC through phone but nobody is answering and today one of the consultant literally droped phone . What I need to do to get also medical cover on Poland ? Thank You for reply

Hi Lukasz,
You have applied for the correct certificate, however without looking at your personal records I am unable to advise you any further on this forum. z
You will need to speak to an advisor on our helpline. Lines can be very busy, but your call will be answered.
The number to call is 0300 200 3500 or +44 (0) 191 203 7010 if you are calling from abroad. Lines are open Monday to Friday, from 8am to 6pm.
Thank you.
 

Hi, I have worked in UK for long time and now going back to Poland for retirement, so I have one following question only regarding "paperless" option: staying in Poland - is it possible to contact HMRC on-line (from Poland) to complete retirement package details and tax statement as well??? Thank You in advance for any info and suggestions. Kindly Regards, Jeremi

Hi,
You can find all of our contact methods here:
Contact HMRC 
Thank you.

Hi, I have applied for an S1 online more than a moth ago. The email confirmation says "We will aim to write to you within 15 working days." Yet I got no answer. I can see the form as "pending" in the HMRC app. How longs does it usually take for such forms to be processed? Thanks, Anna

Hi,
You can find out when you can expect to receive a reply from HMRC here:
Check when you can expect a reply from HMRC
Thank you

I'm trying to advise a French family who are likely to be relocated to France for employment purposes while remaining employed by a Uk entity. Is the S1 form only for "UK national" or does it cover "UK employees, please? Also, is S1 form conditional on paying UK National Insurance, as my only other experience is of a UK national working in France who was given an "X" national insurance code and therefore doesn't pay UK NI. Thanks for any help.

Hi Paul.
The S1 is issued for a number of different scenarios, however nationality isn’t one of them.
As long as the customer remains UK liable, then they may be eligible to receive the S1.  
Our processes recently changed, and now they must apply for an A1, in order to receive an S1.
Therefore the customer will need to complete the CA3822 if they have been posted to France, and are only working in France, or the CA8421 if they are working in both the UK and France, or working only in the UK and residing in France.
Thank you.