On hold of the payroll submission

I have add and submit employee payment today and it take too long time and be unable to send the payroll submission. The Submission Status shows On Hold. I cannot resubmit or cancel this payment.What should I do now? Is it the systme fault of PAYE/HRMC system?

I too have the same problem. Could someone from HMRC answer please.

Same problem for me also presumably fault at HMRC end as seems I'm not the only one! Please advise

I too have the same concern - is there an answer

Submission On hold since 21/11/2024. Tried numerous times. 'Resume submission' login succeeds. "Description- DataRequest for FPS; Request status -Success". Next screen shows headers "Submission type; Submission status; Submission ID details" but no data, just the Next button. Still shows On Hold with updated Time of Submission. View errors shows: "Submission error code: [blank];Failed submission details: Submission timed out. Please try again later." Not even receiving emails from HMRC confirming submission. (Though have receivied other emails from HMRC since, so email/contact is correct.)

I would say definitely a HMRC issue as I have also been trying to submit since Thursday evening and also have the ON HOLD message and says Submission timed out. Please try again later. Which I have tried numerous times but nothing changes. Also no way of deleting/removing and trying again. It's stuck. HELP required please. HMRC can you please advise asap.

I have now had email from HMRC to say submission has been successful but it hasn't updated the status on Basic Tools. Has anyone else had this email? Do you think Basic Tools will uodate? Can someone from HMRC confirm there was an issue and now resolved?

Finally got email confirmation from HMRC today - 4 days after submission!

Hi,
If you are using basic PAYE tools please contact our online services helpdesk on 0300 200 3600.
Thank you.