PAYE submitted on RTI not seen on HMRC system

A recent new client for payroll and accounting has an apparent issue that was found when reconciling HMRC liabilities in the accounts. The discrepancy was traced to PAYE amounts and further traced to an individual, a director of the company. the discrepancy was exactly the amount of PAYE for the director in question. HMRC, so far have been no help apart from confirming PAYE figures held by them from the RTI's. They did however provide YTD figures for month 7 23/24. This is the first month we processed for our new client. Again we have a discrepancy which matches the PAYE liabilities for the director. As can be seen in the data below sent to HMRC, the PAYE tax is detailed. I am at a loss as to how the figures in the RTI are not being recognised by HMRC, if there was an issue with the data it would be rejected or a NOT issued. 5600.00 987.00 M1 2023-10-26 7 1 E 112L 800.00 659.00 141.00

Hi,

As this case would need to investigated in more depth by looking at the RTI submissions and checking the YTD and monthly figures you will need to contact our Employers team.

Employers: general enquiries 

Thank you.

Already done, awaiting (still) contact from the resolutions team regarding the issue.

Is there a specific number to call the resolutions team on?

Just for peoples information, the timescale for the Resolutions team to get back to you regarding FPS charge queries is 2 years. Yes you heard that correct! They are are going to get back to us sometime in 2025! Our clients owe the revenue money, god help anyone who is owed money from the revenue.

Hi, 
 

We require more information regarding your question, please contact us on 0300 200 3200  . Thank you .

We've had something similar a couple of months back. Without going into too much detail, the EPS was recorded correctly by HMRC but the FPS only agreed in certain respects (Others - they reckon they owed us a credit on). Having spoken to the helpline, they've passed to the required team (They mentioned 18 months at the time) but recommended that we keep on paying what we think we owe rather than what shows on the website as when it is corrected, we'd be charged late interest.

Thanks for the info John.