HMRC account suspended

Morning all. Just after a little advice. My HMRC online account has been suspended. I have not received any communication regarding the whys. I have rang once I realised I couldn’t get in. The lady just said it’s been suspended, no known reason so she has sent it to the relevant people (can’t remember who) and they should contact within 2 weeks. I’m just coming to the end of those two weeks now and not heard anything. Back in June of this year I logged in and found an unknown employer, in those details there had been a payment. Obviously I never received that payment as I don’t work for nor do I know of this company. I searched the company online and it was a new company based in Romford, the company director is Romanian. I removed the company from my online account. Could this be a reason my account has been suspended? I find it very odd that I’ve had no communication.

Hi Victoria,
Please contact HMRC on:
Self Assessment: general enquiries
To allow us to review this matter.
Thank you. 
 

I have already done that. As I said, I was told I would get a call back within 2 weeks. It’s now over 2 weeks and I’ve heard nothing.

Same. Never ever get response from HMRC. My account has been suspended for more than a months, contacted them via phone and technical support, raised at least 2 jobs with them and no reply, called again and only asked me to wait. To be honest, how can we complaint further to the or legal action about it. I had enough with all their staff and poor communication.

Hi Victoria and Nat, Were you able to restore these services. Could you please guide on as mine has been suspended today and I am concerned as this is a busy season for self assessment.

Hi I'm interested too as HMRC have just suspended my business account so I cannot do any submissions and they cannot give me a timescale for dealing with it or even expedite it as it's an agent account.

Hi all. Just to update as I’ve seen the newer posts. I never received any correspondence from HMRC, my account was just up and running one day. Can’t remember the timeframe. It was likely due to fraudulent activity on my account as there was a random company paying me a low amount. I obviously didn’t receive any funds from anywhere other than my current employment. Same thing happened again a couple of months ago but my account wasn’t suspended. I did ring them and was advised to leave this random company on my account so the fraud team could investigate. It’s still there today, I simply do not understand how this can happen. Surely HMRC can spot a fraudulent company on someone’s account without having to suspend the ‘victims’ account.

Hi all My agent account has been suspended am still waiting for it to be sorted 2 weeks later, if they reset it before telling you as mentioned are you able to just log in with old details This is so frustrating as I need to submit clients payroll

Hi,
Please contact our online services team for advice.
Technical support with HMRC online services 
Thank you. 

Hi Tracey, if I remember rightly I just logged in as normal. It’s very frustrating and nobody could help.