Can't see the PAYE tile in my Personal Tax Account

Hi, I was asked by my future employer to setup Government Gateway to access my personal PAYE and forward to them to verify my employment history. The issue is that since I registered for the first time (and it's been a few days now) I've not been able to see the PAYE section at all in my homepage. I see the "latest news and updates", "6 april 2022 to 5 april 2023", "6 april 2021 to 5 april 2022", "national insurance" and so on. I believe the first of these tiles should be the PAYE tile, but it just isn't there. I tried using the app, that has a pre-built section to access the PAYE, but when I click that I go to a page with the image of a toolbox and the message "Service unavailable. There is a problem displaying this page. Please try again later". I tried calling HMRC on both the online services line and the personal income line, but neither could tell why it's not there and how to fix it. I must mention that I have been living and studying in the UK since 2019, but I have never worked here. My PAYE is supposed to be empty, but from my understanding, I should still be able to access and view that empty PAYE so I can forward it to my future employer. I would be very grateful to hear anyone's advice or if anyone has had a similar experience. There is nothing on Google that even resembles this problem. Thanks, Christian

Hi,

If the PAYE section is empty it does not show on the personal tax account.

Thank you.

Hi, I have been working on my first job for last two months. I recently realised that HMRC has allocated 0T tax code because the starter checklist was not available. However when I tried to modify my tax code from HMRC portal. I was not able to do that because the PAYE tiles itself was missing for me. Can anyone suggest how to solve the problem ?

Hi suchetasit,
If the PAYE tile is not showing, the employment may not be showing on HMRC records or the record needs updating.
You will need to contact the Income Tax helpline:
Income Tax: general enquiries
Thank you. 

Hello. I have similar issue like above. Since February when my employer changed accountant I have received the payslip for February wage but can't see this salary in HMRC personal tax account. I have contacted my employer but he is saying that from his side everything was done correctly. However all previous wages is showing on HMRC personal tax account just the one after he changed accountant. Could you please tell me what can I do to this matter as he don't want to take any action. I have all payslips but can see this on HMRC. Thank you for any help

Hi Natalia Urban

The details should be shown on your record. I would ask your employer to contact HMRC to check why the details are not being updated Employers: general enquiries

Thank you

Hi HMRC Admin. I have contacted my Spirit Mart Ltd employer about the issue and his reply was to me "it's not his responsibilities to call HMRC". I have received P60 which doesn't match with the income on HMRC and now Spirit Mart Ltd is completely missing on HMRC as an employer on personal tax account. Could you please help me because I don't know what to do any more. I'm still working for Spirit Mart Ltd also receiving payslips but it's not showing on my personal tax account. Could you chase my employer please to solve this problem. Employer payee reference on my payslips is [Deleted by Admin]. Please help me.

Hi Natalia Urban,
To check your record and advise you further, please now contact us directly, by webchat or phone, here:
Income Tax: general enquiries
Thank you.