HMRC owes me a tax refund. How to get it

Hi. I submitted my 2021-2022 self assessment tax form on 14 July 2022. I had overpaid tax but one year later and HMRC has still not paid it back to me. In previous years HMRC automatically sends it to me but not last year. On my account it says 'not yet used'. How do I get this money from you? Thanks

Hi,

If you click on 'Ask HMRC Online' you will be connected to a webchat adviser if you say 'speak to an adviser' and we can look into this for you Self Assessment: general enquiries

Thank you

Thank you for replying. I followed your advice last night and was informed by chatbot that nobody was available. I will try again today during working hours. PS it would be helpful if there was a link to the log in page of the forum either from my self assessment account or from your email. I have had to scrabble around in google to find out how to log in. the link in your email took me to your comment but i could not reply because at the time i was not logged in to the forum and could not find a link to do so.