Requested a repayment and its more than two months

I have requested a repayment from HMRC and was told it would take about two weeks. It's now been more than two months without any payment or information as to why I have not been paid. Does anyone know what is happening?

Hi

I'm sorry to hear you haven't received your repayment.
Contact us by webchat or phone via Self Assessment: general enquiries, and we can confirm it's progress.

Thank you