No Last Name - Unable to confirm identity on HMRC [URGENT]

Hi team, I am trying to confirm my identity, but I don't have a last name on my passport or residence permit. Without my last name, the page is not allowing me to confirm my identity. I have also tried to enter my first name in my last name, as suggested in one of the HMRC forum's posts but the page throws an error: "The information you gave does not match our records." I have tried raising this issue in the support but unfortunately, the reply doesn't provide any solution. Please find their response "If you only hold one name or your name appears all on one line on your identity documents such as passport, you will not be able to proceed and create an online account. " Please give a solution for the above problem.

Hi

Unfortunately, if you do only hold one name, then you may not be able to register for an online account.
We should be able to advise you on alternative ways to do what you were looking to do with your online account, though - just contact us by webchat or phone, via
Income Tax: general enquiries

Thank you

Hi ss4321 I am also experiencing the same issue and not able to make my personal tax account. Were you able to identify any solution for the problem yet Regards Harjyot

Hi, I haven't been able to fix this issue :( , if you find a solution, please do post here. If I find one, I will do it.

Any progress here? I am also facing a lot of problems because of the same, kindly advice!

I am also facing same problem please tell me the solution.

Hi, my name is Sandeep. I do not have a surname and I am unable to open my HMRC online account. When I try to open the account, a message pops up saying that my details do not match.

Hi
With some cultures only using a single name, you would need to contact our Online services helpdesk 0300 200 3600 (Open Monday to Friday 8.00am to 6.00pm Closed weekends and bank holidays) on this matter.

Hi Did some one get any answer about last name .

Name amdt admin .

Hi Laxi  2210,
For assistance you would need to contact out online:
Technical support with HMRC online services
Thank you. 

I have changed my last name via marriage and now have no valid ID in my maiden name to verify my ID. Technical support just send me in circles. How do I update my name with you? I can show you my old passport, my current passport, my birth certificate, my marriage certificate, National Insurance number, blood type - I'm even happy to do a DNA swab and donate a kidney if I can just get an answer to this.

Hi Alexandra,
To update your name on our records, pleas contact us by webchat, phone or post here:
Income Tax: general enquiries
Thank you. 
 

Hi Concern, I have an issue with my first name and last name My full name is Vishal Kumar In my passport my whole name is written in given name section ans surname section is blank. When i moved to UK my full name (Vishal Kumar) is mentioned in surname section and first name section is blank. Because of this my driving license has no first name and while trying to verify my details it says details mis-matched. I tried to login into HMRC but unable to verify my identity and i contact with customer service but didn’t get any solution. How can i fix it. Please help.

Hi,
Please have a look at the guidance at:
Technical support with HMRC online services
You will be able to contact our colleagues in our online support helpdesk on 0300 200 3600, as they will be able to assist you with this matter.
Thank you.

@Vishal Kumar / Alexandra Winder / others, were you able to solve it?

@Vishal Kumar Did you solve this problem???

I also have a single name. and I got an error "the information you gave doesn't match our records" I talked to their web chat they suggested me to call them. and they do not pick up the call. any body know the solution? please guide me

Hi,
You will need to conatct our online services team for advice.
Technical support with HMRC online services
Thank you.