No self assessment in personal tax account

Hi, I have 3 questions for my father personal tax account. 1. my father registered for self assessment via SA1 by post. He received his UTR by post. However, when he log in to his personal tax account, no UTR find and no self assessment box can be selected. Is there something wrong to my father personal tax account? 2. he also find that there is a message "the tax is not calculated yet" under tax year 2021-2022. But he has never been in UK and had any connection with UK until Oct 2022. Referring to my own account, the message should be "you have paid the right amount. HMRC has no record of you being employed in this tax year so there is nothing more to pay." Is there something wrong to my father personal tax account? 3. I help him to deal with question 1 and 2, I accidentally created a new gateway id, which had not been verified. How do I delete it or just leave it? Thank you!

Hi, is there admins can help on this issue? Why my father got the UTR but no self assessment in his personal tax account? Thank you a lot!

Hi robben,
1. If your father has a UTR then there should be a Self Assessment tab on his personal tax account to view.
If not available he would need to contact our online helpdesk as might have another online account which is linked to his Self Assessment. https://www.gov.uk/government/organisations/hm-revenue-customs/contact/online-services-helpdesk
2.This will be based on his PAYE account and if no details as yet the system will upadate in due course.
3.When you contact our online helpdesk they can check if another record set up and advise. 
Thank you. 

Hi admin 25, I have found the online Helpdesk. The helper told me to create a new gateway id for personal tax account and add self assessment in drop down list. I have created a new gateway id, but obviously the system can detect I have an old account. so I delete the old gateway and using the new gateway id. However, it is the same. nothing inside the account. It is supposed to have a UTR in main page and a box for self assessment. Is it possible that the staff only send my father the UTR but not open access for self assessment? In this case, should I re-submitted the SA1 online with the UTR provided or requires staff to correct it? Thanks!

Hi,

Your father would need to contact our online services team to check why the Self Assessment link is not shown on his personal tax account.

Technical support with HMRC online services

Thank you.

Hi robben,
If there's no Self Assessment link once logged on, but your father has a live UTR he would need to contact our online helpdesk for assistance.
I am sorry if he has already contacted then but they will need to advise:
Technical support with HMRC online services
Thank you. 

I registered for Self Assessment and received my UTR by letter in September. However, when I logged into my Personal Tax Account, I was unable to find the Self Assessment option on the Account Home page. After researching this issue in the HMRC Community Forum, I found that other users have experienced similar problems. In several cases, HMRC Admin suggested that the issue could be due to another online account being linked to their Self Assessment. However, in my situation, I am certain that I only have one Personal Tax Account, as I recently relocated to the U.K. and this will be my first Self Assessment. Earlier today, I contacted HMRC via online support. Unfortunately, the agent was unsure of the exact issue and informed me that a request would be sent to ensure my UTR is linked to my account. However, I was not provided with a clear timeline for resolution, nor will I be notified of any updates. Given that this appears to be a recurring technical issue impacting many users, I hope HMRC can offer clearer guidance and better communication regarding the root cause of the problem. It's concerning that the responsibility falls entirely on the taxpayer to continuously check their account to ensure they can file their return by the deadline, especially when the technical issue is beyond their control. I would greatly appreciate any clarity on how long this process typically takes and how HMRC plans to address this issue for other affected users. Thank you for your attention to this matter.

Hi,
Please contact the online helpdesk team for advice.
Technical support with HMRC online services
Thank you.