Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Wed, 04 May 2022 12:00:07 GMT by cclerici
I aneed to creadte a UK.GOV account to request a VISA for my children. I insert all the information (Passport, birth date etc.) , I gett all the required OTP and the procedure complete correctly. When I try to log back in, I get the following error message: "The details entered don't match our records" Of course the details are correct. I tried to contact the number and I have ben waiting fo 20 minutes (international call) and no answer. can you help?
Posted Thu, 05 May 2022 15:12:10 GMT by HMRC Admin 20
Hi cclerici,

If you are getting the error and all of the details are correct, you would need to continue trying to reach our helpline.

Contact HMRC

Thank you.

You must be signed in to post in this forum.